PIDP 3360 Challenges & Trends in Online Learning Research Assignment Five years ago, my organization abruptly transitioned from face-to-face classes to synchronous online course in response to COVID-19. We began with Cisco’s Webex, a platform rich with features like whiteboards, polls, quizzes, and breakout rooms designed to enhance online learning. However, facilitators often overused these tools, opting for quantity over […]